US Stores Returns Policy Summary
General Return Eligibility:
- Most new, unopened items can be returned within 7 days of delivery for a full refund.
- Items must be undamaged, in new condition, and in original packaging.
- Certain items are exempt from returns, including perishable goods, intimate items, gift cards, and downloadable content.
Refund Process:
- Refunds are processed within 7 days of receiving and inspecting the return.
- If approved, a credit will be applied to your original payment method within 7 days.
Return Procedure:
- Contact Customer Service: Email info@usstores.us or call +1 (888) 404 3006 to obtain a Return Authorization (RA) number.
- Prepare Return: Package items carefully in their original condition. Keep tracking information for your return shipment.
- Shipping Costs: If the return is due to our error (e.g., wrong item), we cover return shipping. Otherwise, you may incur shipping fees and a possible restocking fee.
Damaged or Defective Items:
- Report damaged or defective items within 48 hours of delivery.
- Keep damaged items and original packaging for potential return.
Order Cancellations:
- You may cancel orders before they are processed for shipping.
- Contact customer service to check if your order can still be modified.
Lost Shipments:
- Report undelivered items within 10 days of the expected delivery date.
- If a package is marked as delivered but not received, notify us within 5 days.
Typographical Errors:
- US Stores reserves the right to cancel or correct orders due to pricing or description errors.