🔁 Return & Refund Policy

United States Stores LLC (DBA: US Stores)
Effective Date: February 20, 2026
Last Updated: February 20, 2026

United States Stores LLC is committed to providing a transparent and fair return process in accordance with applicable U.S. consumer protection standards.

1. Return Window

Return requests must be submitted within 30 days of confirmed delivery.

2. Eligibility Requirements

To qualify for a return:

  • Item must be unused and unopened

  • Item must be in original packaging

  • Item must not be marked as final sale

  • Certain hygiene-sensitive or personal-use products are not eligible for return once opened

Returns that do not meet these conditions may be declined.

3. Return Authorization

Customers must contact customer support to request return authorization prior to sending any item back.

Unauthorized returns may be refused.

Return instructions will be provided upon approval.

4. Refund Processing

After receipt and inspection of the returned item:

  • Refunds will be issued to the original payment method

  • Inspection and processing typically require 5–10 business days

  • Financial institutions may require additional time to post the refund

Original shipping charges are non-refundable unless the return is due to our error.

5. Refused or Undeliverable Shipments

If a shipment is refused or returned due to incorrect address or delivery failure:

Carrier return fees may be deducted from the refund amount.

6. Damaged or Defective Items

If you receive a defective or incorrect item:

  • Notify us within 48 hours of delivery

  • Provide photo documentation

  • We will review and resolve the matter promptly